Fee for Service
We value your satisfaction and strive to provide a fair and reasonable refund policy. We understand that circumstances may change. The following information outlines our refund policy and your rights as a consumer.
We do not charge you upfront for your training. Instead, we invoice you upon completion of your units. Due to this payment arrangement, it’s important to note that a refund is not applicable if you choose to withdraw before starting your training or after it has commenced. Additionally, if you decide to withdraw from your qualification before completing it, we are unable to provide a refund for completed units where full training and assessment has been provided. We always strive to provide you with quality education and support throughout your training journey.
Before you enrol or begin your training and assessment, you will receive detailed information about your rights as a consumer. This includes any cooling-off period (where applicable) and your entitlement to a refund if:
- The arrangement is terminated early, or
- Orbus3 fails to deliver the agreed services.
User Choice Participants
As a User Choice participant, your employer may be responsible for paying the co-contribution fee for your training. We understand that circumstances may change, and you may need to cancel your enrolment or withdraw from part of the training.
In such cases, Orbus3 will negotiate with your employer to determine if any applicable refunds can be arranged. It’s important to note that as a User Choice participant, in most cases you do not directly contribute any co-contribution fees to Orbus3 for your training. Therefore, any potential refunds would be offered to your employer rather than directly to you.