If you have any concerns, complaints, or objections about anything related to Orbus3, we have a policy and procedure in place to address them. This policy covers both formal and informal complaints and aims to ensure that your grievances are heard and resolved in a fair and timely manner.
We value the principles of fairness and justice throughout the complaint and appeal process. Our goal is to have an effective and accessible complaints and appeals handling system that respects the views of all parties involved.
The policy covers both academic and non-academic matters, such as enrolment, education quality, assessment, personal information, and how you have been treated. We want to ensure that all aspects of your experience with Orbus3 are addressed. All complaints and appeals will be treated confidentially, and we will keep records of the process and outcomes for at least five years. If you have any questions or need assistance with the complaints and appeals procedures, our staff will be there to help you.
Remember, your feedback is important to us, and we are committed to continuously improving our services based on your input.