Complaints policy :::

We take complaints and appeals very seriously.

If this is your first time to make a complaint or appeal we ask as part of our Complaints and Appeals Procedures that you call us first to discuss the issue. If it has not been satisfactorily resolved then please use the contact form to submit your complaint on a formal basis which will be escalated to our CEO.

As part of our adherence to ASQA standards we will ensure that we respond to your complaint or appeal within 5 working days. We ask that a valid email address and phone number are provided to ensure we can respond efficiently and that this process is being used for genuine purposes.

In the unlikely event that you have not had a response from us within 5 days please call us directly so that we can further escalate the matter.