Complaints policy :::

We take our customer service seriously and as with our training, we try and provide a very high standard of customer excellence.

However, you feel you need to make a complaint or lodge an appeal, we ask as part of our Complaints and Appeals Procedures that you call us first to discuss the issue. If it has not been satisfactorily resolved from this call, then please use the contact form to submit your complaint on a formal basis which will be escalated immediately to our CEO.

As part of our adherence to ASQA standards we will ensure that we respond to your complaint or appeal within 5 working days. We ask that a valid email address and phone number are provided to ensure we can respond efficiently and that this process is being used for genuine purposes.

In the unlikely event that you have not had a response from us within 5 days please call us on (07) 5499 3359 directly.